Privacy policy

Last updated: 17 September 2026

This policy explains what personal information Sekretome collects through sekretome.co.uk, why we collect it, how we look after it and the rights you have over it. We have kept it as short and plain as we can. If anything is unclear, email us at hello@sekretome.co.uk.

1. Who we are

Sekretome supplies professional aftercare to aesthetic clinics in the UK and Ireland. For the purposes of UK data protection law, the data controller responsible for this website is:

• Company name: [Company name to be confirmed]
• Registered in: England and Wales, company number [to be confirmed]
• Registered office: [Address to be confirmed]
• ICO registration number: [to be confirmed]
• Email: hello@sekretome.co.uk

2. The information we collect

When you send us an enquiry

Our contact form asks for your name, clinic name, email address, phone number, role, clinic postcode, the treatments your clinic offers and anything else you would like to tell us. We also record that you ticked the consent box and the date you sent the form.

The form is designed for clinic professionals. Please do not include information about individual patients, or any details about your own health, in your message. We do not need it to answer your enquiry.

When you email us

If you write to us directly, we keep your email address, your name and whatever you choose to include in your message.

When you browse the site

Like most websites, ours collects some technical information automatically, such as the pages you visit, the website that referred you, your browser and device type, and an approximate location based on your IP address. We use this in aggregate to understand how the site is used. We do not use it to identify you.

3. Why we use your information, and our lawful basis

• To reply to your enquiry and discuss supplying your clinic. Our lawful basis is our legitimate interest in responding to businesses that ask about our products, and, where you go on to order, taking steps to enter into a contract with you.
• To keep a record of our correspondence. Our lawful basis is our legitimate interest in running our business properly and being able to show what was agreed.
• To understand how the website is used and improve it. Our lawful basis is our legitimate interest in keeping the site useful and working well.
• To meet our legal obligations, for example keeping business and tax records.

We will only send you marketing emails if you have asked to receive them, and every such email will include a simple way to unsubscribe. We never sell your information.

4. Who we share it with

We share personal information only with the organisations that help us run the website and our business, and only as far as they need it:

• Automattic Inc. (WordPress.com and Jetpack), which hosts this website, stores form submissions and provides our visitor statistics.
• Cloudflare, Inc., which manages our domain and routes email sent to our sekretome.co.uk address.
• Our email provider, which stores the enquiries and emails we receive.
• Our professional advisers, such as accountants and lawyers, where needed.

We may also disclose information where the law requires us to, for example to a regulator or the police.

5. Transfers outside the UK

Some of our suppliers are based in, or store data in, the United States. Where personal information is transferred outside the UK, we rely on the UK government’s adequacy regulations, including the UK Extension to the EU-US Data Privacy Framework where the supplier is certified under it, or on the International Data Transfer Addendum and equivalent safeguards approved under UK law.

6. How long we keep it

We keep enquiries and related correspondence for up to two years from our last contact with you, unless you become a customer. Customer records are kept for six years after the end of our relationship so that we can meet our legal and tax obligations. After that, we delete the information or make it anonymous.

7. Cookies and similar technologies

We keep cookies to a minimum and do not use advertising or social media tracking cookies.

• Essential technology needed to deliver the site securely and to make the contact form work. These cannot be switched off.
• Statistics. We use Jetpack Stats, provided by Automattic, to count visits and see which pages are read. It gives us aggregated figures only. UK law allows this kind of statistical measurement without prior consent, provided you are told about it and can object. You can object at any time by using a browser extension or content blocker that blocks statistics scripts, or by emailing us and we will explain how.
• Embedded features. Pages load images, fonts and sharing buttons from WordPress.com services. If you use a share button, the social network you choose applies its own privacy policy.

You can delete or block cookies at any time through your browser settings. Blocking essential cookies may stop parts of the site from working.

8. Keeping your information secure

The site is served over an encrypted connection, access to form submissions is limited to the people who need it, and our suppliers are required to protect the information they hold for us. No system is completely secure, but we take reasonable steps to prevent loss, misuse and unauthorised access.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use it;
• object to our use of it, including for statistics and direct marketing;
• ask us to transfer information you gave us to another organisation.

To use any of these rights, email hello@sekretome.co.uk. We will respond within one month and there is normally no charge.

10. Complaints

If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113. If you are in Ireland, you can contact the Data Protection Commission at dataprotection.ie.

11. Children

This website is intended for healthcare and aesthetics professionals. It is not aimed at anyone under 18 and we do not knowingly collect information from children.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.